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Privacy Policy

At RattanTree, we collect, use and store your data so that we can offer you the best products and customer service you'd expect from us. We will always be clear and upfront with you about what we do with your data, and you have control over it.

We are RattanTree Ltd trading as “RattanTree”. For privacy queries, you can contact us at admin@rattantree.com. Other contact details are on our website.

What Information Do We Collect

We may collect the following information:

  • Name and job title, contact information including email address.
  • Location information from the device that you use to visit the site.
  • Other information relevant to customer surveys and/or offers.
  • Information about your visit to our websites, including information about how and when you came to visit our websites, how you interacted with the websites (products you viewed or searched for).


How We Use the Information

We collect your data for three main reasons:

You can control the personal data you provide us with and that we will always be transparent about how we collect and use it.

We will always tell you what personal data we are collecting from you, how we will collect it, and how we will use it. We will only use your data for the purposes we originally told you about.

Never Sharing Data with Third Party

We value your data and your relationship with RattanTree and for that reason, we will never sell your data to a third-party company.

What are cookies?

In addition to the personal information you provide, we may also collect information about you automatically when you visit the Site or access content in our electronic communications with you.

The collection of information may involve the use of cookies and web beacons. A web beacon is a small graphic image placed on a web page that is designed to allow us to monitor traffic on the Site or within electronic communications. A cookie is a small text file that is placed on your computer's hard drive by your browser. Cookies allow us to identify your computer and find out details about your visit and browsing habits so that we can offer you a more personalized experience and manage, monitor, and improve services.

Most internet browsers accept cookies automatically,  but usually, you can alter the settings of your browser to erase cookies or prevent automatic acceptance if you prefer. If you choose not to receive our cookies, you may not be able to use some of the core features of the Site. The information collected by cookies and web beacons is not tied to your contact details (such as your name or email address), it only includes general information about your computer settings, your connection to the Internet e.g. operating system and platform, IP address, your browsing patterns and timings of browsing on the Site and geographical location.

Separate tools are also available for managing local shared objects or 'Flash cookies' from the RattanTree website. These cookies may be used to manage the effective delivery of services using video or other flashes-related content.

While you do not need to allow your browser to accept cookies to browse much of our website or to access many of our services, you must have cookies enabled if you wish to undertake certain services on our website or access any areas reserved for registered users.

What’s our reason / legal basis for collecting the information?

Because it’s necessary to take steps at your request to enter into a contract with you and/or to perform such a contract. This applies to information such as initial enquiries and to account, contact and transaction information.

Because it’s in our “legitimate interests”, e.g., sending marketing communications to customers about our similar products, managing and improving our service including tracking usage patterns and preventing or detecting fraud or abuse. This applies to information such as contact details, automated usage data and to “refer a friend” contact details and to surveys and feedback.

Because you’ve specifically agreed on our service (e.g., by selecting a consent box). This may apply to contact or other information that you specifically agree to us using for certain kinds of marketing. You can withdraw permission at any time as explained on our service or by emailing us at the above email address.

How we use cookies

We use cookies for some purposes, for instance, to enable us to simplify the signing-in process for registered users, to help ensure the security and authenticity of registered users, to provide the mechanisms for online services, and to enable traffic monitoring. This helps us analyze data about web page traffic and improve our website to tailor it to customer needs.

Overall, cookies help us provide you with a better website experience, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

What rights do you have?

If the legal requirements are met: To ask us for access to your personal information, to rectify it if there are mistakes, to delete it or restrict its use in certain circumstances or to “data portability” or to withdraw any consent you’ve given (e.g. marketing).

You may also have the right to object to use of your personal information in certain circumstances.

If you have a complaint about how we are dealing with your personal information, please contact us via the email address above. If you are not happy with our response or think we are not handling your personal information in accordance with the law, you have the right to complain to the Information Commissioner’s Office (ICO).

For more information about your rights, visit the ICO’s website: www.ico.org.uk.

We use the following cookies

Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website.