Returns & Exchanges
After receiving the goods, if you've changed your mind and need to return an item, you can return the goods within 30 days (Counted from the date the goods are signed for).
How to Return?
Contact us at firstname.lastname@example.org to request a return. Please state your name, order number, and reason(s) for return. The returns address for unwanted items can be found on the Returns Authorization Form that we will send you once your return request has been accepted. After the 30-day period expires (Counted from the date the goods are signed for), the product cannot be returned to RattanTree.
The customers can return the goods by using Yodel, Parcelforce, XDP, and Tuffnells for delivery of packages.
Return Shipping Costs-RattanTree Pays
- Item arrived defective and cannot be fixed with a replacement part
- We shipped out the wrong item
- We shipped it to the wrong address
- We shipped a duplicate order
- Item malfunctioned during the 30 day returns period (Assuming the customer assembled the item properly per the instruction manual)